Contact us
CUSTOMER SUPPORT & CONTACT US
We are dedicated to providing you with a seamless and thoughtful service experience. Whether you need assistance choosing the right fragrance or have questions about your order, our customer support team is always ready to assist you.
1. How We Can Help
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Fragrance Consultation: Assistance with scent profiles, notes, and personalized recommendations for different occasions.
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Order & Tracking: Real-time updates on your order status, payment confirmations, and shipping tracking numbers.
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Delivery & Returns: Guidance on estimated shipping times, delivery options, hassle-free returns, or exchange policies.
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After-Sales Service: Dedicated support for product inquiries, damaged items, or post-purchase feedback.
2. Contact Information & Hours
| Contact Channel | Service Details |
| Email Support | support@bearcheer.com |
| Mon – Fri Operating Hours | 9:00 AM – 6:00 PM |
| Sat – Sun Operating Hours | 10:00 AM – 5:00 PM |
Response Time: We aim to respond to all email inquiries within 24 business hours. For inquiries sent during weekends or public holidays, our team will reply on the next business day.